Privacy, clearly explained
Your information is treated with care.
When you submit a request, we collect the details needed to confirm availability and support your planning. This notice outlines what we use and why.
At a glance
- Used to respond to your inquiry and confirm details.
- Limited to what’s necessary for planning and support.
- Stored and handled with a security-minded approach.
What we collect
When you submit a request or contact us, we may collect information such as:
- Your name, email address, and phone number
- Your preferred date and group size
- Message details you provide for planning, including accessibility or logistical notes
- Any optional preferences you share (like contact method)
How we use it
We use your information to:
- Respond to your request and provide confirmation details
- Coordinate practical items related to your experience
- Answer questions and provide support before your scheduled time
- Send email updates and notifications only when you’ve agreed to receive them
Your choices
You can contact our support team to ask about your information, request updates, or clarify privacy-related questions. If you’ve opted in to email updates, you can also ask us to reduce or stop those communications.
- Use the Support page to reach out with your request
- Include your name and the email used for your submission
Data handling and safety
We take reasonable steps designed to protect information from unauthorized access. While no system can be guaranteed, we aim to limit access to the details needed for planning and support.